2018 Wrapped and previously hijacked account

Solved!
Reply

2018 Wrapped and previously hijacked account

santikun
Casual Listener

Plan

Premium

Country

Argentina

 

My Question or Issue

Earlier this year, my account got "hacked"; I would try to listen to my music and random songs would start playing or get added to my library even if I was disconnected (more information on this thread). This issue is gone now, but it ruined my entire 2018 Wrapped.

 

Is there a way to remove these songs from my history or get support to do it? I also included screenshots about it. (I have 29 hours on an artist I never even heard of).

 

The albums (at least the ones that I know of) that got hacked into my account are:

 

There could be more, but I am not aware what they are. This is all of the artists I've found.

 

Thanks in advance.

 

Screenshot_20181207-021233.png
Screenshot_20181207-021204.png
Screenshot_20181207-021144.png
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: 2018 Wrapped and previously hijacked account

Rock Star 11
Rock Star 11

Hello @santikun!

 

In this case, I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!

Jose_MRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
2 Replies
Solution!

Re: 2018 Wrapped and previously hijacked account

Rock Star 11
Rock Star 11

Hello @santikun!

 

In this case, I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!

Jose_MRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: 2018 Wrapped and previously hijacked account

santikun
Casual Listener

Sadly Spotify Support wasn't much help, they said they don't save older data, which I don't think it's true, but can't do much about it.

 

Thanks, anyway.

SUGGESTED POSTS