Announcements

2nd November - Not getting Premium? Read here!

Solved!
Reply
Highlighted

2nd November - Not getting Premium? Read here!

Spotify Legend

Hello all,

 

Thanks for reading. 

 

As of around 1730 UTC on the 2nd November, some users informed us that they aren't receiving the Premium service. We're aware of some server outage at the moment which is causing this issue. Our systems are redistributing the load at the moment, but it's sadly a little too early for an ETA at the moment. 

 

In the meantime, the first thing to try is logging out and back into your account a couple of times. This generally can forcefully refresh the subscription onto your account. If not, then just hang tight for a moment - We're on the case. 

Airhorn Enthusiast
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Solution!

Re: 2nd November - Not getting Premium? Read here!

Community Legend

Hey guys 🙂

 

Spotify Status has tweeted:

"The problems from earlier should now be solved, please tweet @spotifycares if you're still having problems and our support team will help!" 

 

Therefore I'm guessing all of these issues should now be resolved. 

If its still not working for anyone, trying logging out and back in again. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

38 Replies
Highlighted

Re: 2nd November - Not getting Premium? Read here!

user-removed
Not applicable

Read what, blank page? 😉

 

Yay, you edited post. 🙂

Highlighted

Re: 2nd November - Not getting Premium? Read here!

Spotify Legend
Yeah, I hit post before I actually wrote something... I thought it would be a stealthy edit 😉
Airhorn Enthusiast
Highlighted

Re: 2nd November - Not getting Premium? Read here!

Community Legend

Thanks for the official post 😉

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Highlighted

Re: 2nd November - Not getting Premium? Read here!

Newbie

Hi,

 

Having the same issue here.  I have logged in and out from my desktop multiple times to no avail.

Highlighted

Re: 2nd November - Not getting Premium? Read here!

Newbie

So, just to confirm, this problem means that if I go to Spotify on my iPhone, and try to play something from my playlist, it tells me that it can't becuase I'm not a premium member, even though I am?  Is that right?  Only reason I ask is that I've only just upgraded my account to a Premium service (today) so this is the first time I've tried doing anything using the iPhone app.

 

Any help is appreciated.

 

Thanks.

 

 

Highlighted

Re: 2nd November - Not getting Premium? Read here!

user-removed
Not applicable

Hay there!

 

You're here in update queue, so wait your lovely Premium. Premium is on it's way!

 

Those servers are very slow today, staffs at Spotify are looking to restore service to it's full mode.

Highlighted

Re: 2nd November - Not getting Premium? Read here!

Community Legend

@cyrusmehta wrote:

So, just to confirm, this problem means that if I go to Spotify on my iPhone, and try to play something from my playlist, it tells me that it can't becuase I'm not a premium member, even though I am?  Is that right?  Only reason I ask is that I've only just upgraded my account to a Premium service (today) so this is the first time I've tried doing anything using the iPhone app.

 

Any help is appreciated.

 

Thanks.

 

 


Welcome to the community 🙂

 

That is correct, until the servers get around to updating your account correctly, if you sign in online it will show you as a premium user but you won't be able to access premium features in the applications. 

Don't worry, it will be resolved as soon as possible 🙂

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Highlighted

Re: 2nd November - Not getting Premium? Read here!

Spotify Legend
Hey there,

Not much of an update at the moment, but we're still on the case. Let us know if Premium starts showing up for you!
Airhorn Enthusiast
Highlighted

Re: 2nd November - Not getting Premium? Read here!

Casual Listener

Mine is down as well, Decided to resubscribe today, bad day XD.

 

Just figured another responder couldn't hurt, i'll post here when it comes back on.

SUGGESTED POSTS