3 Charges done and still free in 2 accounts.

[jrwong26]

Hello. I'm from Mexico and there's an offer that Spotify Mexico has in their website about 3 months being premium for 9.99 pesos. I paid that offer with my brother's debit card but I guess due to Spotify politics it didn't let me "pay" because he uses his card with his account but I thought it was because maybe I took a 7 days premium and I didn't remember, so I made a new account and do the proccess and it says it can't be continued because I have already taken those offers (and then again I thought it was my brother's card) so I stopped trying but now my brother is receiving notifications from his bank that there have been 3 charges (the three times that I tried to pay with his card) and when I wanted to pay the said I couldn't take that offer and it got cancelled but I thought .. Ok, maybe it all worked but my old account and my new account are stil free so what can I do now cause it's been 3 charges and No premium yet.. 

Greetings! 

[kbrooksc]

Hi there! I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

If you submit the contact form instead of the Twitter Message, make sure to check your inbox and junk folder for an email from Spotify.

 
Cheers!