3 Month Trial Ended Early

[fitz327]

I bought the 3-month Premium trial for $0.99 in early May. I went onto Spotify yesterday and noticed that my account was set back to Free, 1.5 months early. Is there any reason why this is happening? I emailed customer support but I was counting on having Premium this Friday so I don't know if it will be resolved by then.

[atom1989]

Hello and welcome to the community!

Have you received your case number from support?

If support replies you to check community for a solution or if you received your case number (#XXXXXXXX), please reply back even if there is "no reply" tag and tell that you still need help. If your inbox is empty please check spam.

Support usually replies within 24-48 hours.

[fitz327]

Yes, I did get a case number: 03170086. I responded back to the email as you suggested so hopefully we can get everything resolved soon. Thanks for the tip!

[atom1989]

You are welcome! 

[22leouncnsudqux]

This is also happening to me...
How will I use my case number?
I mean whats the process?

[4wheelsandaroof]

July of 2017 and I'm having this issue. Scam by Spotify?