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3 months for 1 euro

3 months for 1 euro

Corbinvdmsipel
Ik choose to pay for the 1 euro for 3 months Just to try out primium but ended up paying for the Standard 10/1 month version instead 😞 is there a way to still get those 3 months extra?
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5 Replies

KatesHere

Hey there @Corbinvdmsipel, welcome to the community!

 

That's odd. Have you tried Premium before in the payment method you used (even a trial)? Since this offer is for new users, it would explain this if you'd already had had Premium before.

 

Hope this helped!

K

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Corbinvdmsipel

no i wanted to try it out for the first time, it gave me an option to do the trail but i ended up paying 10 euro for 1 month

KatesHere

Hey again @Corbinvdmsipel,

 

That's indeed odd then. I'd suggest you get in touch with a member of the Spotify staff so that they can take a look behind the scenes for you 🙂 Simply, you can drop them a line on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply!

 

Support usually gets back within a day or two.

 

Let me know how it goes 🙂

K

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Corbinvdmsipel

hi @KatesHere i dm'd them on twitter and they couldnt reverse the payment but i got 1 extra month to it, so now i have 2 months of premium. ive had alot of fun with the premium upgrade so im glad with this solution.

just wanted to let you know that the problem is solved.

thank you for all your help and for the kind responses.

Have a nice day kate

~Corbin van der Mispel

KatesHere
Hey @Corbinvdmsipel 🙂

Glad to hear everything turned out well!

Have a nice day too!
K
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