3 months for 99p trial problem

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3 months for 99p trial problem

Goodthoughson
Newbie
Hi
My friend sent me a link to try out spotify for the first time. I tried the link and installed the app. I have error messages inc. gate error something has went terribly wrong etc... Anyway ... Next thing I know, I have a email from iTunes saying that I have subscribed to the premium package at £12.99 a month.
I wanted to trial spotify first. I don't remember a confirmation message before the purchase?? What went wrong??? Thanks!
1 Reply

Re: 3 months for 99p trial problem

MattSuda
Community Legend

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

 

 

ALSO:

 

It looks like you have accidentally subscribed to Spotify from iTunes


To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

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