3 months of Premium for P9.00

[giangiangian]

Why I am being charged for P129.00 instead of P9.00?

[Roylumayagph]

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Hello Roylumayagph,

You have received a private message in the Spotify Community.

Subject: Congratulations! You have a new rank in the Spotify Community

From: no-reply

Message:

Please click here to access your Private Messages.

Kind regards, your Spotify Community Team

The Spotify Community sent this message to roylumayag69@gmail.com.

This is the only respond that i can get from spotify. A rank up to a forum! 😞

[Merik]

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@Roylumayagph wrote:

Please help me sir. 😞

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Sounds like Spotify implemented an anti-fraud measure with the offer and credit cards. I'm guessing since your card was already logged as receiving the offer that it declined the card. If you tried with a new card then it should work.The charges posted to your account may be temporary authorization charges. Since Spotify declined the card those charges should disappear within 3 days or so. That's what I'm guessing what happened. I've seen a similar issue, but with the student discount in the US. Don't worry though, just make sure to reply to the automated e-mail you received when you contact the payments team and they'll get back to you as soon as they can. 🙂

[Roylumayagph]

Bro they already took the amount. And the error message is not declined but "Looks like etc ......" Thats the message and i tried to check about this issue and unfortunately spotify is a big scam

[jean3601]

@Roylumayagph

I suggest you contact support so they can assist you with solving your issue 🙂

You can contact support on twitter @SpotifyCares Or you can email Support here.

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂

[Angel0330]

Hi! Im trying to avail the P9.00 promo using my Gcash account. I would like to clarify, is the initial charge really P9.00 or I have to pay P129 first? Cause my payment wont get tru. I have enough funds in Gcash to pay the P9 but not the P129

[Angel0330]

I tried to hit Go Premium for the P9.00 but when I reach the payment page the promo automatically changes to P129. I'm not paying P129, just the P9. Are you trying to fool people? Tsk.

[LorrainneS]

Why can't I sign up for the 9php premium promo?? It always ends up being the 129php. I've never tried the premium before ..

[Angel0330]

I have not tried any spotify promos yet. I just downloaded the app and tried to purchase the P9 promo but it still ask me to pay for P129.

[MattSuda]

@Angel0330 @LorrainneS

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[halstont69]

i saw that Premium offer too of P9.00 for 3 months but i was directed to the subscription of P129 per month right away. That P9.00 for 3 months was a lie because it's my first time to download Spotify, created an account using the gmail account only I know. I'm now in the 7-day trial but after thag I was reminded that I'll be in the P129.00/mo subscription. As far as I know, the P9.00 for 3 months of Premium access is only allowed for those who have subscribed on or before 31 March 2016. Now can someone help me with avail the P9.00 for 3 months whilst it's still March. Thank you so much.

[jed_jardio]

Hi! I would like to ask regarding the Promo Php 9.00 for 3 months. I was planning to pay thru Cebuana as cash payment but it says there that my bill is Php 129.00 for 1 month. I haven't experienced premium in this account yet so I was wondering if that 129 pesos already includes the 3-month promo. Thanks. 

[jed_jardio]

*1 month