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Hey @Junelalalala, welcome to the Spotify Community!
In this case, we recommend you to reach out to Globe directly. This way, they'll be able to tell what happened since they're the ones managing your subscription.
Let us know how it goes and if you have any other questions.
Help Globe prepaid payment option is missing! I want to avail the 49php=3months
Hi,can I ask if there is a way to buy the promo thru Smart?
Hey there you,  Yeah, you! 😁  Welcome - we're glad you joined the Spotify Community!  While you here, let's have a fun game and get…