'3 months premium for 99 cents' problem

[DejanMarkx]

Dear everyone,

I just heared the '3 months premium for 99 cents' ad, clicked on the ad and immediately subscribed to Spotify Premium. I chose the option to pay 1 month in advance for 9.99 so the total amount of money charged should be 10.98. But I got charged only 9.99 so I think something went wrong. Is there any way I or someone else can check whether or not it succeeded?

Thanks in advance!

Best regards,

Dejan Markx

[ItsJamesJ]

Hey!

If you head on over to https://www.spotify.com/account/subscription/ it'll tell you when the subscription ends 🙂

Enjoy!

[DejanMarkx]

Hello ItsJamesJ,

It says that my subscription ends exactly one month from now, so the '3 months for 99 cents' did indeed fail. Do you know how I can contact someone from Spotify that knows how to activate three extra months for 99 cents?

Best regards

[ItsJamesJ]

Hey!

I certainly do, you can give the folks holla over here.

Or if you're feeling a little social, you can send @SpotifyCares a DM on Twitter 🙂

Best of luck, 

 - James

[DejanMarkx]

Thanks James! I contacted them, so it should be okay now 🙂

[DejanMarkx · Accepted solution]

I have been contacted by Spotify and they gave me back the paid 9,99 euro's ánd gave me 3 months for free! So thanks James and Thanks Spotify 🙂

[ItsJamesJ]

Glad you got it solved! 🙂