30-Day Trial, charged immediately on credit card

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30-Day Trial, charged immediately on credit card

fongnavy
Newbie

Hi All,

 

I signed up for a 30-day trial and got charged immediately. I was wondering if this is normal and if this has been applied to my account.

 

Country

Canada

 

Thanks

 

 

3 Replies

Re: 30-Day Trial, charged immediately on credit card

Rising Star 20 hezorg
Rising Star 20

Hey, @fongnavy 

Welcome to Spotify Community and thanks for contact us here!

About your issue, I suggest that you take a look on this following article:

 

Let me know if you need more information or have any other questions and I'll find the best solution for you!

 

Best Regards

hezorg (Luan Araújo)

hezorgRising Star 20
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Re: 30-Day Trial, charged immediately on credit card

Rock Star 11
Rock Star 11

Hey there @fongnavy,

thanks for letting us know.

 

On top of what @hezorg mentioned, there was an issue concerning the matter you're presenting.

Please reach out to support through this contact page and have them take a closer look at your account and solve it in no time.

 

If you get an automated mail, please DO respond to it.

 

Let me know if you need further help =)

OneByBooRock Star 11
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Re: 30-Day Trial, charged immediately on credit card

diorxx
Regular

hey, 

i've signed up for the trial before! 

It shouldnt charge your credit card immediately. I suggest you talk to the agent on Spotify.com! They are great help!

https://www.spotify.com/is/about-us/contact/

1) press the link above

2) press the green word 'contact us'

3 ) search for a category - in your case is subscription 

4) go under trial/promotion ( if those options isnt what you want)

5) click into ' i still need help ' 

6) fill in your name and your issue

7) and then they will transfer you to an agent 

 

Is free of charge, and i swear they are the kindest and the most helpful soul in the world! 

Hope it helps xx, reply if you need more help. I'll try my best to help xx 

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