30 day free trial - Only getting 7 days

[benkilk]

I downloaded the iphone Spotify app for the free 7 day trial, and then received an email asking if I wanted to extend the trial to 30 days. I did and gave my Paypal details for billing at the end of the 30 days.

However, in my account it says I will be billed $11.99 on 14 January 2015. This is 7 days after I signed up, not 30 days.

Any thoughts on how this might be fixed up? Thanks in advance.

[MattSuda]

I suggest you contact support so they can take a look at your account and help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.

[benkilk]

Thanks.

[Grace]

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@benkilk wrote:

I downloaded the iphone Spotify app for the free 7 day trial, and then received an email asking if I wanted to extend the trial to 30 days. I did and gave my Paypal details for billing at the end of the 30 days.

However, in my account it says I will be billed $11.99 on 14 January 2015. This is 7 days after I signed up, not 30 days.

Any thoughts on how this might be fixed up? Thanks in advance.

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Hey @benkilk,

I've just taken a look and can see you now have the 30 day trial on your account.

[benkilk]

Thanks again for the reply, I was contacted by customer service who said the same thing.

It's just a bit confusing where my account still says I will be billed at the end of the 7-day period.