I'm pissed, I installed Spotify and saw the ad to get 30 days premium free. Decided "why not?", clicked to launch my browser, again saying I'll get 30 days free. I click that, sign up with my card (as most trials require), and then am charged. WHAT BS! I sent a support message for a refund and get a condescending reply:
"Sorry to hear you were being charged while you were under the impression you got a free trial."
UNCOOL. Of course I was "under the impression", it was their site that said 30 days free.
Goodbye Spotify. I won't support your misleading tactics.
If you have a case number from support, please post it here. I'll see if I can get this looked into for you.
That is not the case number. There should be an 8 digit number somewhere. If you can't find it, I'll see if the support team can dig through and find it.
Thanks! Hopefully someone will be in contact soon.
I'll make sure someone reaches out to you shortly. In the meantime, could you please respond to the case with the personal details requested? Thanks.
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