30 days Spotify Premium for free?

[Cristina81]

Hello Spotify users

I have a problem. This Month i got member to the spotify Musicflat. On the Webseite i got the advertisment that i would get 30 days Spotify Premium for free. I switched from Spotify Free to Spotify Premium. They wanted that i put my Creditcard Information to complete the order.

But why Spotify charged my Creditcard with 9,99? I thought the first month is free?

I live in Germany

Greetings Cristina

[Menschenpaste · Accepted solution]

Ich hab nach dem Registrieren eine Mail mit einem Link bekommen bei dem die 30 Tage Zusatztest aktiviert werden, hättest nicht direkt das Abo anmelden sollen 😕

[Cristina81 · Accepted solution]

Die Information die du mir jetzt gegeben hast ist mir neu. Das ist dann auf der Webseite sehr irreführend. Bin davon ausgegangen das man einen Monat Spotify Premium umsonst bekommt.

[Menschenpaste]

Ja, fand ich auch sehr irritierend

[Cristina81]

Hab nachdem ich gesehen habe, dass die mir 9,99 abgebucht haben, habe ich Spotify sofort wieder gekündigt.

[Cristina81]

So eine Email habe ich von Spotify nicht bekommen. Habe gerade mein Email account durchgeschaut.

[Mocca]

Hey,

I have the exact same problem...

I also thought I would get the first 30 days of Premium Spotify for free, as the advertisement says, but as soon as I gave my information and CC details, I was instatly billed the €10 for the first month.

How hard can it be to check the database upon new signup, to check if it's a new user, and then if he/she subscribes, give him/her the 30 days free Premium as the advertisement says?!

This all seems a bit fishy to be honest... And misleading...

[Sam]

Mocca - There really isn't anything fishy here. We're good people. Honest. If there was a payment error, the payments team will be able to sort you out. Just fill in our contact form, and they'll get back to you as soon as they can.

[Mocca]

Aight, I'll try that - thanks Sam