30 days trial problem

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30 days trial problem

Casual Listener

Hi, last week I signed up for the 7 days trial (ends on Jannuary 3rd), then I received an email offering a 30 days extension. Which I did (today, January 2nd), but when I look at my subscription it is written that spotify premium will renew automatically on January 3th with a payment of $ 9.99. So I think the 30 days trial did not work??

 

Thank you in advance for your help!

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Re: 30 days trial problem

Community Legend

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

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