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48 hour trial not working

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48 hour trial not working

I have just agreed to a 48 hour trial however I can't listen to any songs at all unless I have the wrong idea of what the trial is about can someone please help thank you

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Marked as solution

Okay, 

 

I would suggest you drop the team a message using the online contact form and someone will be able to look into this for you. Spotify did have a few server issues a couple of days ago, it could be your trial was never activated.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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4 Replies

Hey! Welcome to the community 🙂

 

Did you sign up for the 48 hour trial as part of one of the mobile applications?

If so you might want try logging out and back into the mobile client. You can also verify your premium subscription is active by viewing your online overview.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Thank you, I have logged out and back in but still doesnt work and It says its not active just says I have the free account 

Marked as solution

Okay, 

 

I would suggest you drop the team a message using the online contact form and someone will be able to look into this for you. Spotify did have a few server issues a couple of days ago, it could be your trial was never activated.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Thank you for the help 🙂

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