504 Gateway Time-out when recovering playlists

[FernandoAfonso]

Plan

Premium

Country

Portugal

Device

Browser (Google Chrome)

Operating System

Windows 10

My Question or Issue

 Hi!

I'm trying to recover a playlist that I accidentally deleted, when deleting a folder (called "pre ma"). When I access my Account, on spotify website, I keep getting the 504 error. How can I recover my playlist?

Thanks in advance.

[A_Musicophile]

Hi there!

Have you tried clearing cache/cookies and restarting your browser?

Best,

A

[FernandoAfonso]

I had already tried that, with no success.
I also tried on another device, with the same result.

I think it might be linked to me deleting dozens of playlist and folders
today.

[FernandoAfonso]

Any dev that can help me? I'm still not able to access https://www.spotify.com/us/account/recover-playlists/ , in any device (tried in diferent browsers, diferent OS and on my smartphone).

[Guido · Accepted solution]

Hey @FernandoAfonso.

Thanks for getting in touch!

Sounds like something that our friends at support can help you with. You can find out how to contact them here. They should be able to recover your music.

Good luck! If you have further questions for us, let us know.

Have a nice day.