60 day trial, went through as a 30 day

[Berraingong]

Hi Australian here

I followed a link for 60days free from my listed email address, but once I had accepted it in my account and started using premium I noticed it was only 30 days.....

First time using premium have never used any other offers, had been exclusively using the free version

Attached screenshot of the 60day offer...

[Mantisentil]

Hello there @Berraingong!

Is the email address that's written on the offer corresponds with the email address registered on your account. You can check your account page.  If they're different, that means you may have a different account that the offer was aimed for. You can if you have any other Spotify accounts with these steps. I hope this helps.

Have a great day 🙂

[Berraingong]

Yes they're the same account, same email address, and they're still advertising a 60 day trial at me in my facebook feed.......

[Mantisentil]

@Berraingong

I'd suggest you to check this link to get in touch with the right people to address your questions. Hopt it helps 🙂