60 day trial, went through as a 30 day

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60 day trial, went through as a 30 day

Berraingong
Casual Listener

Hi Australian here

 

I followed a link for 60days free from my listed email address, but once I had accepted it in my account and started using premium I noticed it was only 30 days.....

 

First time using premium have never used any other offers, had been exclusively using the free version

 

Attached screenshot of the 60day offer...

Screenshot_20190220-080312_Instagram.jpg
3 Replies

Re: 60 day trial, went through as a 30 day

Rock Star 7
Rock Star 7

Hello there @Berraingong!

 

Is the email address that's written on the offer corresponds with the email address registered on your account. You can check your account page.  If they're different, that means you may have a different account that the offer was aimed for. You can if you have any other Spotify accounts with these steps. I hope this helps.

 

Have a great day :)

MantisentilRock Star 7
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Re: 60 day trial, went through as a 30 day

Berraingong
Casual Listener

Yes they're the same account, same email address, and they're still advertising a 60 day trial at me in my facebook feed.......

Re: 60 day trial, went through as a 30 day

Rock Star 7
Rock Star 7

@Berraingong

 

I'd suggest you to check this link to get in touch with the right people to address your questions. Hopt it helps :)

MantisentilRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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