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99 cent deal charged me for 9.99

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Re: 99 cent deal charged me for 9.99

Juanmrl
Casual Listener
I have a email from 4 of january 2015 offering the .99 euro 3 months if i suscribe, they charge me 9.99 for 1 month , liers and fake publicity , i want answers

Re: 99 cent deal charged me for 9.99

Juanmrl
Casual Listener
I have a email from 4 of january 2015 offering the .99 euro 3 months if i suscribe, they charge me 9.99 for 1 month , liers and fake publicity , i want answers

Re: 99 cent deal charged me for 9.99

MattSuda
Rock Star 24
Rock Star 24

@Juanmrl 

 

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: 99 cent deal charged me for 9.99

gerardwaysbae
Newbie

this just happened to me too and i used my mums debit card, assuring her that it was 99p. wft! i dont get a refund im going to be so mad. this is not a joke, it should be clearly highlighyted during the payment process and then confirmation as well as in the adverts. absolutely livid.

Re: 99 cent deal charged me for 9.99

miricaeclipse
Newbie

In the same boat... The side bar was only talking about 9.99 a month AFTER the free trial... I guess you really need to read the super fine print before you buy into these deals...

 

I sent in an order number, asking them to cancel the payment. Crossing fingers and hoping this works.

 

Just as a side note, aren't they required to tell you how much they're charging you BEFORE they charge it to your card? I thought that page after you input your credit card number was where they'd confirm the total and show taxes and whatever before they charged it. Maybe that's just how they do it on Amazon and other websites I've purchased stuff on... idk.

Re: 99 cent deal charged me for 9.99

Kylanacus
Newbie
It does say, "get your FIRST 3 months of spotify premium..."

Re: 99 cent deal charged me for 9.99

xposedblackhat
Newbie

same

Re: 99 cent deal charged me for 9.99

coleblooded1
Newbie

Thats really rediculous on spotifys behave poor business skills they could be making so much off this but are greedy its very sad. 😕

Re: 99 cent deal charged me for 9.99

devinburch77
Newbie
I was also tricked into paying $10 in the expectance of only paying $1 for 3 months of Premium. I'm angry about it and can truthfully say I will never return to Spotify Premium.

Re: 99 cent deal charged me for 9.99

DRees
Newbie
I am having the SAME problem. I am so angry!!!!

Re: 99 cent deal charged me for 9.99

mike138
Newbie

Same problem  - signed up for $0.99 for three months - charged $9.99 for first month.  Have not tried premium before. 

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