99 cent deal charged me for 9.99

Reply

99 cent deal charged me for 9.99

taylorb71
Casual Listener

So i heard the deal on spotify about 3 months of spotify for 99 cents so i decided to do it! well i filled out my cc info and it charges me 9.99 cents. wtf? there is no phone number to reach these guys that i can see so can someone please direct me to there number? i emailed them but its too easy to ignore.. 😕 very mad about this one..

30 Replies

Re: 99 cent deal charged me for 9.99

vvacb223
Casual Listener

Same deal here. There's a 10 dollar charge sitting in my bank account, after clicking on and signing up for the $0.99 offer. Interested in hearing the replies to this.

Re: 99 cent deal charged me for 9.99

kbrooksc
Community Legend

Hey there! Sorry to hear your frustration. Did you already have a Spotify Account beforehand as a Premium or a free trial? Unfortunately, there is no direct line. They always reply back to email, just check your inbox. 



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


Re: 99 cent deal charged me for 9.99

taylorb71
Casual Listener

yes i did have it for a month, but no where did it say it was only for new members, it said "everyone" as long you did it by the 31st. super frustrated on this.

Re: 99 cent deal charged me for 9.99

taylorb71
Casual Listener

and im assuming they wont give any refund will they? I emailed them about a half hour ago so im still waiting. 

Re: 99 cent deal charged me for 9.99

kbrooksc
Community Legend

Unfortunately, it actually does at the bottom of the page. Check out the image below. 

 

Holiday No Ads 2014.png



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


Re: 99 cent deal charged me for 9.99

kbrooksc
Community Legend

My suggestion would be to wait for the reply back from Spotify's Support team. They can answer those specific questions for you. 



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


Re: 99 cent deal charged me for 9.99

crazzyt9
Regular

I would like to know what page you're looking at, that says it excludes previous subscribers, because the main Spotify page "at least for US" says nothing about it, nor does it show the message in the picture that you took.

 

Spotify needs to clearly specify the limitations of it's offer as it's frustrating to waste time to come to the website only to be let down and have them have them tell you nope we're not giving you this discount.  The way that they advertise it currently makes everything think it's for everyone not just for new customers.

 

Spotify needs to change the way they word their add and clearly state the terms of the promotion.

 

As somebody that was tempted to come back I was happy to see this deal as I would have kept my subscription however now I wont be coming back to premium

Re: 99 cent deal charged me for 9.99

kbrooksc
Community Legend

Hey there - sorry you don't see it in the picture that I took, but it's highlighted in the red box at the bottom. Here is the link to the page where you can see for yourself. www.spotify.com/holiday



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


Re: 99 cent deal charged me for 9.99

crazzyt9
Regular

Re-read my post I CAN see it in your picture, it's just not on the main page of the website like it should be.

SUGGESTED POSTS