A small issue?

[akambrose]

I bought my sister 3 months of premium back in December, but she forgot to cancel before she left on her trip to Germany and I got charged $9.99 renewal fee. So basically, I was wondering if that could either be refunded or have premium moved over to my account?

[Thedev]

Hello, akambrose

Welcome to the community! In this case the only way to sort things out is to contact with the customer services using the online contact form. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly.