ABROAD FOR 14 days

[ggdelafuente]

I'm having troubles to sign in on my account, when I try to sign in it says "you can only use spotify abroad for 14 days"...I live in Mexico and I was paying for premium...what should I do?

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[21ou53r5fd3x4lu]

This is what I got as an answer:

Hello,

Here’s what we got from you:

"Hi, guys. As it is told in community solutions, I changed the country in my account, but have no access to Spotify in my android phone. What could be an issue? Should I reset a phone? Or what should I do?"

We have some quick options we think can help you:

In the meantime, we have some quick options we think can help you:

• Try searching our support site with frequently asked questions.
• Go to the Spotify Community. Even if there isn’t already an answer there to your question, you can post it and someone will answer quickly.
• Also, find out about major service updates at @SpotifyStatus.

All the best,
Spotify Customer Service Team

It is equal to no answer