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[johannemay04]

Hi! I'm just new with spotify, I subscribe to the premium that cost me 129pesos now I cannot play the music in my playlist 😭 I cannot play next, when I subscribe it even asked me for a payment method the payment pushed through, how am I gonna solve this?

[ajsimps123]

Hi johannemay04! This is a pretty common problem. Please take these steps and they should help you out. 

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction:

I hope this helps!

-ajsimps123