Accepting premium for family request

[hejsanhejsanmim]

Hi!

I just got a request for our familys new premium family account but when I log onto my email and press accept, it doesn't seem like it ´'s working. Nothing happens and it still says that I need to accept. What should I do? 

Very thankful for help!

[Melody]

Hey there, @hejsanhejsanmim

Thanks for coming to the Spotify Community.

Just to check, does trying things from a different browser/incognito window help?

Also, are you following the exact steps here: https://support.spotify.com/account_payment_help/subscription_information/premium-for-family/ ? 🙂

If this doesn't do the trick, let us know if trying to accept the invite from a different device helps.

Many thanks,

/M