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Accidentally Created 2 Accounts and Can't Find Either

Accidentally Created 2 Accounts and Can't Find Either



I believe that I created two accounts in error and now I cannot access either account or create a new one. A while ago, I started a free account with my email address, but stopped using it. More recently, I decided to purchase a Spotify Student subscription, but created this one under my Facebook (since I had forgotten about the free account). The subscribed account was working fine in a web browser, but would not work in the iPhone app or desktop player due to the duplicate account. The app would only show the free account, even when I logged in with my Facebook. I saw online that I should close my duplicate account to stop this issue, so I closed the free account. However, now when I try to login with my paid account, it says that there is no account linked to my Facebook! I also can't register a new account with the email address linked to my Facebook. I already got charged and have an email confirming the existence of this account, so I am not sure what the issue is. I just want to be able to use Spotify since I paid for it, and also not lose eligibility to have a student account!


**Update: It made me log in to post this and somehow it let me log into the free account that I had closed?? So now I am really not sure what is going on.

1 Reply

Hey @user-removed


I suggest you contact support so they can help you


If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.


Support usually replies within 24-48 hours.


You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaSpotify Star
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