S10+ / Windows 10
Win 10 latest, and latest Android
My Question or Issue
I recently had a chat with an agent George E about this issue. The following playlists keep appearing on my account with no interaction from me. spotify:user:9nlf59f2vwpn8ptrmsv5emtjc spotify:playlist:1BOGjQMeBEQwCcGJmAU5R5 spotify:playlist:7udfzsaW6Y0hach8NgNXdQ
These accounts will show me as follow, I click unfollow. And it immediately refollows with no interaction by myself. They also attempt to download themselves.
I have reset my password multiple times, including on the relevant email address attached to the accouont. I've uninstalled/reinstallled both desktop and mobile app (. Deleted relevant caches on both and reinstalled. Issue persists. I've also removed all offline devices from my account. I've even went the nuclear option of factory resetting my phone. What is going on here?
As you can see from the image below, the associated instagram account (I don't use instagram, image provided to me by a friend) promotes itself as a "music promotion agency", which to me reads as "we will manipulate peoples accounts for followers"
Per my chat with the support team, these playlists have been flagged to their security team, but i'm not seeing any progress.
Can someone from Spotify explain what is going on here? And if you tell me to reset my password, please see the above where I have, multiple times.
Please remove whatever connection exists between my account and these playlists or I will be cancelling my premium subscription.