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Account Compromised! Help!

Account Compromised! Help!

Hello, my premium family account was recently compromised and I can no longer access it due to the email being changed! I had to sit on a 6 hour flight yesterday without music because of this... Please help!
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1 Reply

Hey @user-removed, welcome to the Community!

 

If you're still logged into your account, head to the account page and change your password, then log out of all devices. However, from what you're saying, it sounds like you no longer have access to your account. If you believe your account has been hacked, go ahead and fill out this contact form so they can look into your account and see what's up. Please respond if you get an automated reply, even if it comes from a do-not-reply address. Spotify typically answers in 24-48 hours.

 

Hope that helps. Keep me posted please, and let me know if I can do anything else!



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