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Account Deleted, Spotify suddenly doesn't recognise account after 4 years premium payments

Account Deleted, Spotify suddenly doesn't recognise account after 4 years premium payments

Don't know really how to describe the problem.

 

Everyday for the last 4 years I have used spotify premium, built up playists etc. Every payment has been on time. 

 

Today, I opened spotify as usual but this time is says it can't log me in which is strange considering that it keeps you logged in automatically. Suddenly today spotify has no idea who I am, or that I have been paying for the premium service for the last 4 years. It does not recognise my username at all. I changed the password and logged into my account with my email instead of username but everything is gone and there is no record on my account that I ever had the premium service.  What has happened?

 

I have the ongoings on my bank statement showing spotify taking money for last month and now suddenly my account does not exist. Seeing as it appears my username has been deleted from the system and is suddenly not being recognised, spotify is essentialy stealing my money.

 

Edit: When I attempt to log in, it seems the spotify app on my desktop accepts it at first but then just reutrns me to the log in screen. This is in contrast to if you just put the wrong password/username in. It is clearly thinking about it and the premium spotify label pops up at the top of the app for a few seconds and then it returns me back to the log in screen

Reply
3 Replies

Hey @user-removed

 

Normally this happens when a duplicate account exists. Using the email address to login may be giving access to the duplicate, which has no Premium.

 

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In it, the Spotify username you're paying for is shown:

 

Username/ID:        xxxxxxx

You can login to the website with that username to check the status of your subscription, and your receipts.
 
To ask for a password reset, you need to be sure you're using the email address linked to your Premium account, because you may be resetting the password of the duplicate.
 
Let me know how it goes. 🙂
osorniosSpotify Star
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This exact thing is happening to me - when i try and reset via email it tells me my username is something that I know it's not. I've got past emails confirming the username I've been paying premium to but when I try to reset the password to this username, nothing comes into my email address. It's driving me mad, the same thing happens where it shows the page for a second and then kicks me out, as opposed to just telling me I have the wrong log in details.

Hey @princesssra

 

If you contact support from your account, the support reply may probably go to the email you don't have access to.

 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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