(Samsung Galaxy 8, Macbook Pro)
(whatever the latest is)
My Question or Issue
My Spotify account that I've had for at least 5 years stopped working on 11/25 - it was working fine up to 11/24. I cannot login. When I try to log in through my phone, and do a password reset, the link provided expires immediately. I've tried at least 5 times. When try to reset my password on desktop, it says there is no active account for either my email or username.
Note that I had to create an all new Spotify account just to access this help forum as you get no help unless your account works. Which makes it quite frustrating to try to get help when your account stops working.
According to my CC records I am typically billed $9.99 on the 2nd of each month. However, on 11/25/19 my records show that Spotify successfully billed by CC seven times for $9.99 each.
I don't know the best way to tell you which account other than take the email address associated with this account and swap out "help" for "david" and that's the email of the account that stopped working and yet was billed 7 times yesterday.
I would like to get my account back and all unnecessary charges reversed. Please let me know what I need to do.