Account Down and No word from anybody at Spotify

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Account Down and No word from anybody at Spotify

user-removed
Not applicable

I have been without spotify for over a week now I have sent 3 emails to Spotify with no response. When I log in it states I have a free account and online shows no reciepts or payment history. I am being charged for a service that I a not recieving. I have asked in my last email that my account be shutdown my money for this entire month be refunded. Man Frustrated

 

I do not have time in my day to babysit spotify and after 3 emails, probably an hour worth of internet research and 5 forum postings later my next step will be the better business bureau. I hate to say it Spotify but you were once great but now I will never use your services again. Also you might want to look into this great thing invented a long time ago called a telephone number, this will help angry customers resolve issues quickly and peacefully instead of having to resort to such drastic measures to get your our voice heard. 

 

Spotify Case
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Re: Account Down and No word from anybody at Spotify

Spotify
Spotify

Hey!

 

Sorry to hear you've been having some trouble. Your problem appears to be exactly what my colleague Richard posts about here: http://community.spotify.com/t5/Accounts-Subscriptions-and/Please-read-Missing-playlists-Premium-dis...

 

If you could log in with your username 'ajzolnoski' and your Spotify password, you'll log into the correct account. You'll then be able to reconnect to Facebook inside your 'Preferences' menu.

 

I've also just sent you an email, explaining it all a little better. If you have any other questions, don't hesitate to answer me through that.

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