I have been without spotify for over a week now I have sent 3 emails to Spotify with no response. When I log in it states I have a free account and online shows no reciepts or payment history. I am being charged for a service that I a not recieving. I have asked in my last email that my account be shutdown my money for this entire month be refunded.
I do not have time in my day to babysit spotify and after 3 emails, probably an hour worth of internet research and 5 forum postings later my next step will be the better business bureau. I hate to say it Spotify but you were once great but now I will never use your services again. Also you might want to look into this great thing invented a long time ago called a telephone number, this will help angry customers resolve issues quickly and peacefully instead of having to resort to such drastic measures to get your our voice heard.