Help Wizard

Step 1


Account Email Change

Account Email Change




The Netherlands


iPhone X, PC

Operating System

iOS 14, Windows 10


My Question or Issue

Today I got an message in the app to re-verify my email address. I discovered that my account was connected to my old email address so I want to change it. When I tried to change my email address it said the email address was already taken. I remembered I had an old account connected to my current email address so I went ahead and deleted my old account so my current email address would be "Free" again. To my surprise this didn't work and it still says that my the email is taken. 

How can I fix this problem?

Kind regards,


1 Reply

Hey @stijndemilt, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

Billy-JSpotify Star
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