Account Hack

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Account Hack

sleungee
Casual Listener

Hi Spotify team!,

I recently have lost access to my premium account and I checked my emails to see that the email has been changed. could you please help me?

 

my origional email was <removed sensitive information> and it was changed on 17/12/2017  Can you please help me?

 

Many thanks,

 

sleungee (former user name before hack)

3 Replies
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Re: Account Hack

Rock Star 17
Rock Star 17

Hey @sleungee,

That's not cool. Check out https://support.spotify.com/article/someone-has-gained-access-to-my-account/ for what to do next.

 

Have a nice day!

LK608

 

LukeRock Star 17
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Re: Account Hack

sleungee
Casual Listener

Cheers LK, tried all that he has changed the email as well so no luck :/.

 

sleungee

Re: Account Hack

Rock Star 17
Rock Star 17

Hey @sleungee,

have you tried to follow the second step shown in that support article?

 

Have a great day!

LK608

LukeRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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