Announcements

Help Wizard

Step 1

NEXT STEP

Account Hacked, Hacker still logged in

Account Hacked, Hacker still logged in

My account was hacked, and I have already changed the password, but the user is still logged in. How do i disconnect him from my session?

Reply
5 Replies

Minutes later, I have discovered the sign out everywhere button. Truly, spotify has revolutionary technology. Consider the issue solved, for now.

Hey @theprojectg, welcome to the Spotify Community!

 

It's great to hear that everything is fine now. If this happens again, we recommend you to reach out to us via email, Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

 

Let us know how it goes and if you have any other questions.

Hey @rodropalma. I have the same problem. An user called Derek's Dongle entered to my Spotify account. I have tried to take him out but I couldn't. He is still connected. Now I have cancelled my Premium suscription, but now I am scared that he can do sth to any other account of mine or to this one. I have investigated a bit and discovered that he hacks via computer. Can you take him out from Spotify, please?

Hey @nicolaschedemra,


I'd recommend reaching out to Spotify Support via the links that @RodrigoPalma has provided in his post above. The team will be happy to look into your issue.

 

Thanks!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hey @Maxim.
I have recently checked my Spotify account and noticed that Derek's Dongle is no longer connected.
But there is a bigger problem. Derek broke my previous phone installing a virus. I have a new one now, but I loved that cellphone (and it was not cheap....).
Otherwise, thank you for replying to my article (especially that you are not a Spotify employee, jaja). If something like this happens again, I will follow your advice. See you soon,
Nicolás Chede Mrad

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random