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Account Hacked, Locked out now please help

Account Hacked, Locked out now please help

Hello, my spotify account was recently somehow hacked and the hacker changed my email address and password and I was wondering how I can take back control of my account. Thank you so much in advance!

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3 Replies

 

Hey  @piedued,

 

Spotify Support can help you regain access to your account. Just contact them through one of the channels below and a member of their team will get back to you shortly 🙂

 

Contact form: http://bit.ly/SpotifyCFA (Make sure you're logged out of any Spotify accounts while using the form)

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Support usually replies within 24-48 hours.

MaximSpotify Star
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I cannot use my email  because the hacker changed the email account for my spotify and I cannot change it back without knowing the password they changed it to

Unfortunately, we cannot help you regain access to your account. Please contact Spotify Support so they can look into this 🙂
MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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