Account Hacked and Email Address Changed so Can't Log In!

[masemase]

Hi -

I submitted several email support requests to no avail, but I received an email from Spotify saying that my account's email address had been changed on my Premium account so now I can't log in to change it back or even to cancel it! What do I do next? Any help would be greatly appreciated!

Thanks,

B

[Maxim · Accepted solution]

Hey @masemase,

Spotifys Customer Support can help you recover your account. 🙂

Contact form: http://bit.ly/SpotifyCFA (Make sure you're logged out of any Spotify accounts while using the form)

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Support usually replies within 24-48 hours.

[masemase]

Thanks, I did that and will look forward to a response; I appreciate your quick reply!