Account Hacked and I can's reset password or anything. Payment still being taken

[blessingpatrick]

Hi - I was on a bus back arounf the end of Jan when suddenly another users playlist came up on my screen whilst I was playing my own music.

A few days later I was logged out of my account on my laptop and phone. When I tried to log back in, it stated that my username and password were incorrect.

I tried sending a reset for my password but have not recieved an email. 

I am still being charged premium. I want a refund 

Thanks

B.Pat

[Noah]

Hey @blessingpatrick,

Welcome to the community!

It sounds like someone has taken over your account and changed the email associated with it. I would recommend immediately contacting Spotify support, here's how to do so:

1. Go to the contact form.
2. Select Logging in.
3. Choose I can't log in to Spotify. 
4. Click I STILL NEED HELP.

Spotify support will then take all the necessary and precautionary steps to secure your account and return access to you.

Let me know if you have any questions 🙂