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Hey @Betsylancaster! Welcome to the community!
That's not alright! Spotify Support can help you with this. They'll take a look backstage and make sure everything is safe and sound. You can contact them using this form or DM them at @SpotifyCares. Let me know if you need anything else.
Take care! 🙂
Hi! I had the exact same thing happened to me. My subscription was changed to familt from premium without me knowing about this. Also there were some weird people added to this ”family” of mine.
I already changed my password and kicked these people out.
Hey @Tabis! Thanks for letting me know about this!
That's not cool! Spotify might be able to take a look backstage and make sure everything is safe and sound. You can contact them using this form or DM them at @SpotifyCares. Let me know if you need anything else.
Take care! 🙂
Sadly this is an ongoin issues and not solved by Spotify yet. My premium account family plan also got hijacked exactly like this. Now, I have changed my password, but my wife still cannot access her account, she's still in free access not premium despite me still paying full 😞
The same thing happened to me! It’s still going on.
Hey folks! Thanks for reporting this!
It sounds like someone might be using your account. I recommend following the steps from this article, could you give them a shot? Let me know how you get on.
Thanks and have an awesome weekend! 🙂
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