Account Hacked

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Account Hacked

grickard
Newbie

Hello there. Someone else is using my account and I can't get rid of him. I have changed my password, logged out of the Facebook option and removed all devices. But there is still someone else playing music on my account, which automatically switches to his playlists after I play a song online.

 

Cananyone help/advise?

 

Thanks

Gerry

3 Replies

Re: Account Hacked

Rock Star 7
Rock Star 7

Hey @grickard,

 

Welcome to the Spotify community!

 

If you think an unauthorized party has accessed your account, Spotify recommends following this guide immediately:

Someone has taken over my account

 

Let me know if you have any other questions. Happy listening :)

NoahRock Star 7
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Note: I'm not a Spotify employee.

Re: Account Hacked

Jeow
Casual Listener

The exact same thing is happening with me, I have reset my passwords, here and fb and logged out on all devices.

 

10 minutes later they are back on playing music I don't know to a device I don't recognise?

 

 

Re: Account Hacked

Rock Star 7
Rock Star 7

Hey @Jeow,

 

As you have already changed your password and logged out everywhere, next you need to contact Spotify support. They will take all the necessary and precautionary steps to secure your account and return access to you.

 

Please follow these steps to contact support:

  1. Go to the contact form.
  2. Select Logging in.
  3. Choose I can't log in to Spotify
  4. Click I STILL NEED HELP.

 

Let me know if you have any questions :)

NoahRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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