Account Hacked

[Scumbalina]

Last week while listen to music on my premium account the song stopped playing and something I didn’t queue started. When I stopped it a box popped up that said “You are listening on CPH1717” with the option to continue listening on that device or my phone. I selected my phone and it seemed like me and this person were going back and forth trying to select our own devices.  Since my Spotify account is connected to Facebook, I immediately changed my Facebook password. I thought this resolved the issue but today it happened again only with the device numbers “RNE-L21” (attached below). How can I resolve this issue so this person/persons can no longer access my account? 

[Maxim · Accepted solution]

Hi there,

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

Thanks!