Account Hacked

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Account Hacked

theetrl
Regular
The other day there were multiple devices using my spotify account. I have screenshots of the devices. I emailed the support and received nothing back so I decided to change my password. I thought they were gone until I tried logging in today and noticed my subscription was cancelled.
Please help.
11 Replies

Maxim
Rock Star 24
Rock Star 24

Hey @theetrl,

 

It sounds like someone may still be accesing your account. To prevent this, go to https://www.spotify.com/account/overview/, change your password and press the "Sign out everywhere" button.

MaximRock Star 24
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theetrl
Regular
Hi Maximapple,

For some reason it is not letting me log in to my account. I'm not sure how I'm logged in here on my phone but I can't log in anywhere else. In order to access that page it wants me to log in.

When I hit "reset password" it tells me the email associated with my account is wrong but I never changed that.

theetrl
Regular
Hi Maximapple,

For some reason it is not letting me log in to my account. I'm not sure how I'm logged in here on my phone but I can't log in anywhere else. In order to access that page it wants me to log in.

When I hit "reset password" it tells me the email associated with my account is wrong but I never changed that.

Maxim
Rock Star 24
Rock Star 24

 

Hey @theetrl,

 

Spotify Support can take a look backstage for you 🙂

 

Contact form: http://bit.ly/SpotifyCFA (Make sure you're logged out of any Spotify accounts while using the form)

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximRock Star 24
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cananada
Newbie

I just had this problem myself, whoever got a hold of my account deleted all of my saved songs 1 by 1 not by playlists so now I have 10 empty playlists on my account and all of my friends got deleted... I gotta say this is the last month im paying for this service... 4 years of music saved all gone.... switching to another music player for sure

theetrl
Regular
Thanks for your help. I've messaged them on Facebook as well. Will update you if I get some help.

theetrl
Regular
Its unfortunate but if these people deleted my music and Spotify can't recover it I will probably switch over to some other service...

osornios
Rock Star 24
Rock Star 24

@cananada

 

you can get back your playlists to a previous state with help from customer support:

 

https://support.spotify.com/contact-spotify-support/

 

They'll help you out.

 

osorniosRock Star 24
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diema1197
Regular

I had exactly the same problem, contact Spotify support they will help you. Create a new account, the will transfer all your content

theetrl
Regular
I have now sent two email, one on the weekend and one yesterday. Yet to be acknowledged at all by the support team. How long do I give this before I just give up?

osornios
Rock Star 24
Rock Star 24

@theetrl

 

No automated response? That's weird. They always send one when you use the contact form.

 

Try this link instead, it will give you the option of putting an email for them to get back:

 

https://support.spotify.com/contact-spotify-anonymous/

 

or why don't you try via Twitter, you can tweet @SpotifyCares

 
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
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