Account Hacked

[jmsewe0]

My account has been compromised, and I cannot get in touch with anyone to fix it.  I have tried the support form as well as their twitter account.  Basically, i tried logging into Spotify on my iPhone the other day and it failed.  I could not log in at all.  Well, it just so happened that I had a session open on my work pc.   I can view the account details and see that someone has changed the email associated with the account as well as the phone number.  Unfortunately, I cannot change the account details as I dont have the current password.

I fear that any correspondence to my account will go to the fraudulent email...what should i do?  Can a spotify employee send an email to the previous email on the account?

Josh

[Joe]

You can get in touch using this contact form. If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.

[Peter__]

Use this form and the accounts team can lend a hand (to whatever email address you like):
https://www.spotify.com/about-us/contact/contact-spotify-password/

[jmsewe0]

Thanks all.  Yes, I did use the support form and received no response.  I assume because it went to the email associated with the account.  However, I did just use the link which asks for the preferred email and i did receive the confirmation.   I guess I will just wait for them to respond.  thanks all!

[Peter__]

As Joe mentioned, replying to that email will probably speed things along for you. 😉

[tompeters1]

I have exactly the same problem too and have raised a case (#01551303) for help!  Please let me know how we can get this fixed!