Account Keeps Getting Hacked Twice a Day, Nonstop

Reply
Highlighted

Account Keeps Getting Hacked Twice a Day, Nonstop

user-removed
Not applicable

Plan

Premium

Country

United States

Device

Samsung Galaxy S8 Plus and HP Laptop

Operating System

Android

 

My Question or Issue

 

Since last week, my account has been getting hacked DAILY from around the world and within my own country (USA). This is quite frankly getting super ridiculous, and I have taken every step to protect my account, including signing out all active sessions, changing my Spotify password and passwords associated with my Spotify account (Facebook, Gmail and Hulu), ran virus scans on both my phone and PC, and followed every measure Spotify has told me to take. I am getting INSANELY frustrated that this keeps happening, and nobody seems to have any other answer other than "change your password and sign out of all active sessions." I pay monthly for premium, and I'm honestly considering ending my plan with Spotify if no action is taken to help me.

 

10 Replies
Highlighted

Re: Account Keeps Getting Hacked Twice a Day, Nonstop

Composer

Hi @user-removed 

 

May i know how do you know your account is getting hacked?

Let me know!

 

Highlighted

Re: Account Keeps Getting Hacked Twice a Day, Nonstop

user-removed
Not applicable
I get email notifications that people are signing into my account from
around the world.
Highlighted

Re: Account Keeps Getting Hacked Twice a Day, Nonstop

Music Fan

When you sign into Spotify, are you using a VPN, or the Tor browser?

Highlighted

Re: Account Keeps Getting Hacked Twice a Day, Nonstop

user-removed
Not applicable
No, just the Spotify app on my phone or computer. Support gave me an
entirely new account, so hopefully that fixes things
Highlighted

Re: Account Keeps Getting Hacked Twice a Day, Nonstop

Moderator
Moderator

Hey @user-removed,

 

Thanks for reaching out about this here.

 

To make sure that no one is accessing your account in an unauthorized way, it'd be great  for you to bookmark and follow the steps in this support page article as well as this one since they feature some essential info regarding how to keep the safety of your account up-to-date.

 

Hope you'll find this useful. We'll keep an eye on your reply in case there's anything else we can help with!

MarioModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"There's more to living than only surviving." - Dexter Holland
Highlighted

Re: Account Keeps Getting Hacked Twice a Day, Nonstop

user-removed
Not applicable
I appreciate the links, but I was following all of those steps and my
account was still being breached. Hopefully now that my account has been
transferred there won't be any more issues.

Thank you.
Highlighted

Re: Account Keeps Getting Hacked Twice a Day, Nonstop

Visitor

I am having the same problem and Spotify keeps giving me the run around with NO SOLUTION all their suggestions go no where. I am getting logins from all over the world. WTH?

Highlighted

Re: Account Keeps Getting Hacked Twice a Day, Nonstop

Casual Listener

this is madness the developers must do something about this accounts are getting hacked daily

Highlighted

Re: Account Keeps Getting Hacked Twice a Day, Nonstop

Moderator
Moderator

Hi all,

 

Thanks for drawing our attention to this!

 

In addition to all the helpful info and steps @Mario gave, I'd like to emphasize on certain actions. 

 

Besides resetting your password and logging out from every device, it could be very helpful to change your password for the email linked to your Spotify account.

 

Then, do make sure to remove access of third-party apps. 

Apart from that, use a complex combination of passwords for each different service that you use. 

We hope shedding light on these aspects helps. Feel free to let us know what happened afterwards.

Have a good day!

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
SUGGESTED POSTS