Account Not Eligble Nest Mini

[Cblakley7]

Plan

Free/Premium

Country

Canada

Device

iPhone 11

Operating System

iOS 13

My Question or Issue

my account is showing not eligible even though nothing listed is the issue making my account in elgible. I see no reason for me not to be eligible for the deal. Please help!

[Billy-J]

Hey @Cblakley7, thanks for reaching out to the Community!

Can you answer these questions for me and I’ll take a closer look?

• Are you on a trial offer period?
• Are an invited member of a Family/Duo plan?
• Do you have Premium with a partner company (e.g. your phone provider)?
• Have you claimed a Google Nest Mini through a previous Spotify offer?

Keep me posted.

[Cblakley7]

• I am not on a trial, I have had premium for a while
• I am on an individual plan
• I am not through a partner company I pay directly to Spotify by credit card
• I have not claimed a nest mini through any previous offers 

[Cblakley7]

Looks like I had reserved a google home mini last year, I don’t remember doing this and I never redeemed the offer. It expired in may 2019. 

does this prevent me from doing the current offer even though I never got the device?

[Billy-J]

Hey @Cblakley7, 

I believe if you’ve already claimed a Google Home Mini device in the past, you’re unable for this offer. I’ll take a closer look though and get back to you as soon as possible.

Thanks for your patience in advance!

[Billy-J]

Hey @Cblakley7,

Thanks for your patience! In this case, you won’t be eligible for this offer, but I’d recommend keeping an eye on spotify.com for future deals and promotional offers.

I'd also suggest that you reach out to Google via their Help center to check the status of your previous order.

Hope you’ll find this useful!