Account Problem.Two accounts..?

[user-removed]

Hi,

i have got the following problem:

I tried to log in, but I got the message, that password or user name are wrong and that I had to log off. I did that and now my account is flagged as a free account inside the app and on the spotify homepage and all my playlist are gone. Obviously there are 2 accounts now, both connected to my facebook account.

I am registered via facebook, because there was no possibility to create a stand alone Spotify Account at that moment.

I send an email to Spotify via the online form, got the useless standard message and replied to the noreply mail addy. And I got nothing. I am quite annoyed by this procedure, that I have to reply to a noreply addy and do not even get a confirmation from there.

So now...I just have to wait..or is the mail lost?

[Peter__]

If you have replied to the automated email your case will definitely be in the queue to be answered by an adviser as soon as they can.

If you could also let us know the 8-digit case number which should be in the automated reply we can make sure it gets answered for you.

[user-removed]

# 01228692

[Peter__]

Will get that escalated for you now. Someone will normally get back to you within 24 hours.

[user-removed]

Hey,

I have the same problem as Step. I lost my spotify premium and all of my playlists after logging in on my new computer.

My case number is # 01232220.

[Peter__]

Can you reply directly to the automated email reply with the case number in it please?

That will bump your case over to an adviser who will be able to lend a hand as soon as they can.

[user-removed]

Still nothing...

[Peter__]

Strange, I got a response to my escalation saying this had been chased up. Asking for more details for you now.

[Adam]

@user-removed -- you should get a response in the next 24 hours. Sorry for the delay so far.

@user-removed -- we sent a reply to your support ticket a few minutes ago. Also, sorry for the delay there too.