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Account Stolen Easily

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Account Stolen Easily

I just had my account easily stolen without so much as a warning before it happend. No confirmation or alerts. Just: hello, your email has been changed, have a nice day.

Now i am paying premium for an account i cant even use!  Support is being slow about this, and there isnt even a phone number to call. I had to use Pandora today at work, so maybe i should just switch altogether and stop using spotify

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Hey @StopHackingMe

 

If you contact support from your account, the support reply may probably go to the email you no longer have access to.

 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24 hours. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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2 Replies
Marked as solution

Hey @StopHackingMe

 

If you contact support from your account, the support reply may probably go to the email you no longer have access to.

 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24 hours. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I had the same problem. I emailed support@spotify.com and got prompt action.

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