Announcements

Help Wizard

Step 1

NEXT STEP

Account Stuck In Free Mode

Account Stuck In Free Mode

A few days ago I noticed my Spotify account was in Free mode so I thought I needed to update my payment info or something. Well I log on and it does show I have not been charged yet for my current month, but it will not let me pay to bring my account back to premium. I hit "subscribe" and it does nothing. I attached a picture below of what my subscription page looks like.

 

Any help would be appreciated. 

 

Thanks! 

Screen Shot 2015-04-02 at 2.17.56 PM.png
Reply
1 Reply

Hi there and welcome to the community,

 

There are some issues with users receiving Spotify free instead of Premium. This will get fixed as soon as possible.


What's a Spotify Rock Star, and how do I become one?
Last.fm | Twitter

Backstage Intro - Meet Jordi!
What's it like to be in a Spotify Office?


Did I help? Please add a like!
Did I solve your issue? Please accept as the solution!


Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random