Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Account Was Disabled, Trying To Reactivate

Account Was Disabled, Trying To Reactivate

Hey, I hope your Friday is going well! It looks like my Spotify account was disabled on May 31st. I am looking to reactivate it and make payment for premium. However, it is not letting me log in through Facebook or reset my password with my e-mail. Let me know if you have any thoughts. Thanks!

1 Reply

Hi @JG1227, welcome to the Spotify Community!


In this case, we recommend that you contact us via email here or through our official social media channels on Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.


Let us know how it goes and if you have any other questions.

Suggested posts