Account appears to have been compromised. Music and playlists on my acxount that are not mine

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Account appears to have been compromised. Music and playlists on my acxount that are not mine

Casual Listener

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I'm seeing music playing and playlists added to my account that are not mine.  I've logged out all devices and changed the facebook password but that doesnt seem to have stopped it. Need assistance. 

2 Replies
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Re: Account appears to have been compromised. Music and playlists on my acxount that are not mine

Composer

Hi @JonathanK 

 

Sorry to hear that your account may have been compromised.

 

Please make sure you have changed to a complex password if you still have access to your account.

 

Otherwise, alternatively, you might want to consider delinking your fb to your spotify, or you might even want to consider to use another email. Do you have premium access on your account? Let me know what other assistance you require.

 

 

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Re: Account appears to have been compromised. Music and playlists on my acxount that are not mine

Moderator
Moderator

Hey there @JonathanK,

 

Thanks for reaching out here! 

 

Make sure to follow the steps in this article to secure your account. If there's no effect after that, feel free to reach out to support - it's explain how to in the article.

 

Keep us posted!

PetyaModerator
 
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