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I have Spotify Premium. All paid up.
The other day I got an email from spotify in Portugeuse. I was on vacation and didn't spend much time on it.
A couple days later I couldn't log into Spotify on my phone. I thought maybe it had to do with me changing a setting.
Today I did a password reset to get back into my account. First thing I notice is ads are playing. I look at my account and it says Free. I check receipts and I just paid. I check my bank account and nothing is pending.
Then I look at my recently played and it is stuff I never listen to.
Then I look at my playlists and there are several I don't recognize. Mine are all there though.
I looked back that that Portuguese email from Spotify and it is a password reset request.
Solved! Go to Solution.
Can you currently access your account? You probably changed your email address
If you do not have access to your account, please get in touch
using the following form
https://support.spotify.com/sk/contact-spotify-support/ You must be aware of the Spam folder, since many times the answers arrive there. It takes, at most, 24 hours to answer.
You probably hacked the account. It is recommended to change the password and log out of all devices
https://support.spotify.com/pa/account_payment_help/account_help/how-to-log-out/
Thanks. Not sure I could have "hacked the account".
I logged eveyone out and changed passwords.
I can see how someone else used my account. But this doesn't answer why I why I don't have Premium anymore or why I got emails in Portuguese. Also there are like 20 new playlsits here. That's a lot of activity in a 3 day timespan.
I'm leaning towards bug over "hacked".
Can you currently access your account? You probably changed your email address
If you do not have access to your account, please get in touch
using the following form
https://support.spotify.com/sk/contact-spotify-support/ You must be aware of the Spam folder, since many times the answers arrive there. It takes, at most, 24 hours to answer.
Support had to take care of me. Account was compromised and they rolled back all data to a few days before it occured.
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