Account blocked, how to contact spotify?

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Account blocked, how to contact spotify?

Shayankanhai
Newbie
My father claimed back the payment for spotify premium because he didn't know what it was. I received an email that my account is now shut down. How can I contact spotify to get my account back, can I send you an email or call you? I can't login to spotify to stop the premium and go back to the free version. I just want my account back,
Thanks for your answer in advance,

Shayan Kanhai
1 Reply

KatesHere
Community Legend

Hey there @Shayankanhai, thanks for reaching out!

 

I'd recommend you get in touch with a member of the Spotify staff so that they can take a look under the hood for you 🙂 To do that, you can send them a tweet or DM to their twitter @SpotifyCares or by using the contact form. Keep in mind that if you use the form, you'll get an automated reply directing you back to the help pages that you will need to reply to, even if it's a no-reply!


Support is usually very fast in getting back, within 24-48 hours.


Hope this helped you!

K

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